RETURN POLICY:-
Thanks you for your purchase. We hope you are happy with it. However, if you are not completely satisfied for whatever reason, you may return it to us for a full refund or an exchange.
RETURNS:-
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS:-
To return an item, please email [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, please place the item securely in its original packaging, and mail your return to the following address:
Tranquillo Cycling
Attn: Returns
4 Chiltern Avenue
Cosby
Leicester
Leicestershire
LE9 1UF
Pleae note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS:-
After receiving your return, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS:-
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS:-
If you have any questions concerning our return policy, please contact us at:
[email protected]
